Our Policies & Procedures
Chartis Asset Management is an authorised FSP with licence number 52814.
| FSP No | 52814 |
| FSP Name | Chartis Asset Management |
| FSP Type | Company – Private |
| Registration No | 2021/818625/07 |
| Date Authorised | 16/02/2023 |
1. Company Information
Chartis Asset Management (Pty) Ltd is a registered Category 2 Financial Services Provider, duly authorized by the Financial Sector Conduct Authority (FSCA) in terms of the Financial Advisory and Intermediary Services Act, 37 of 2002 (FAIS Act).
- Company Name: Chartis Asset Management (Pty) Ltd
- FSCA Registration Number: 52814
- Physical Address: 13 Via Latina Crescent, Irene Corporate Corner, Irene, Centurion, 0157
- Email: hello@chartisam.com
- Website: www.chartisam.com
- Telephone: +27 12 809 0910
2. License Information
Chartis Asset Management (Pty) Ltd is a licensed Financial Services Provider under FSCA license number 52814. We are authorized to provide discretionary investment management services in accordance with Section 8 of the Financial Advisory and Intermediary Services Act (FAIS Act).
This license authorizes Chartis Asset Management to:
- Provide discretionary investment management services
- Act as an intermediary in the financial services sector
3. Complaints Procedure
We are committed to treating clients fairly and resolving any complaints in a prompt and fair manner.
If you wish to lodge a complaint, please contact our Compliance Department as follows:
- Email: practice@chartisam.com
- Telephone: +27 12 809 0910
Upon receipt of your complaint, we will acknowledge it and provide an estimated timeframe for resolution. If your complaint is not resolved to your satisfaction, you may refer it to the FAIS Ombud for assistance.
4. FAIS Act Disclosures
4.1 Key Individuals
The following individuals are responsible for the management and oversight of the business:
- Henk Lindeque – Key Individual
- Deon Louw – Key Individual
4.2 Authorized Categories
Chartis Asset Management (Pty) Ltd and its key individuals are authorized to provide services in the following product categories:
- Long-term Insurance Subcategory B1
- Long-term Insurance: Category B2-A
- Long-term Insurance: Category B1-A
- Structured Deposits
- Participatory Interest in a Hedge Fund
- Long-term Insurance Subcategory C
- Retail Pension Benefits
- Pension Fund Benefits
- Shares
- Money Market Instruments
- Debentures and Securitized Debt
- Warrants, Certificates and Other Instruments
- Bonds
- Derivative Instruments
- Participatory Interests in Collective Investment Schemes
- Long-term Deposits
- Short-term Deposits
- Long-term Insurance Subcategory B2
4.3 Conflict of Interest
We are committed to avoiding and managing any conflicts of interest that may arise in providing financial services. Chartis Asset Management (Pty) Ltd has implemented a Conflict of Interest Management Policy in accordance with the FAIS Act, ensuring that any conflict is managed transparently and in the best interests of our clients.
4.4 Compliance Officer Contact
- Compliance Officer: Mrs. Erika Botha
- Email: erika@infinitus.co.za
- Telephone: +27 82 413 8579
5. Professional Indemnity Insurance
Chartis Asset Management (Pty) Ltd holds professional indemnity insurance as required under the FAIS Act. This insurance provides coverage for the professional services and advice we provide to our clients, ensuring financial protection in case of any negligence, errors, or omissions.
6. Disclosure of Fees and Costs
Our fee structure is transparent and designed to reflect the services we provide. The fees include:
- Annual Management Fee: A percentage of the total assets under management (AUM), charged annually.
- Performance Fee: In certain cases, we may apply a performance fee based on the achievement of pre-agreed performance benchmarks.
For more detailed information on our fees and charges, please contact us directly at hello@chartisam.com.
7. Privacy and Data Protection Policy
Chartis Asset Management (Pty) Ltd takes the protection of your personal information seriously and complies with the Protection of Personal Information Act, 4 of 2013 (POPIA).
We collect, store, and process your personal data only for the purposes necessary to provide our services. You have the right to access, correct, or request the deletion of your personal data at any time.
8. Treating Costumers Fairly
The policy ensures that Chartis Asset Management adheres to FSCA principles, focusing on customer-centric service in all business areas.
This includes designing appropriate products, clear marketing, accurate advice, and robust complaints handling. Management oversees the TCF culture, embedding it in strategic decisions, governance, and employee performance.
Clients receive transparent information, fair post-sale treatment, and responsive support for claims and complaints. Regular training, product knowledge, and client feedback are prioritized.
TCF is part of daily operations, emphasizing fairness, suitability, and customer understanding in every transaction and interaction. The policy undergoes annual review to maintain relevance and compliance.
9. Promotion of Access to Information Act
The PAIA manual for Chartis Asset Management, prepared under South Africa’s Promotion of Access to Information Act, provides a structured approach for clients and the public to request access to records held by the company.
It specifies procedures for submitting requests, details on prescribed fees, and the rights of requesters, ensuring transparency and compliance. The manual also includes contact information for the Information Officer, lists available records, and outlines how personal data is processed and protected.
Chartis ensures that requests are handled fairly, providing necessary information within legal guidelines while safeguarding confidentiality and data integrity.
Downloads
10. Website Disclaimer
The information provided by Chartis Asset Management (Pty) Ltd (“Chartis”) on this website is for general informational purposes only. While we strive to keep all information accurate and up-to-date, we make no guarantees of completeness, accuracy, or reliability.
Any reliance on the information provided is strictly at your own risk. Chartis is not responsible for any losses or damages in connection with the use of our website.
The website does not constitute financial advice, and all services provided are subject to compliance with South Africa’s Financial Sector Conduct Authority (FSCA) regulations. Users are encouraged to seek personalized advice from a registered financial advisor regarding their specific financial needs.
By using our site, you agree to these terms and acknowledge that any investment decision you make is your own responsibility. For further details, please review our Privacy Policy and PAIA Manual.